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LILIANFELS RESORT & SPA

A multi award winning 5 star luxury resort – a haven of relaxation and a delight for gourmets.

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Lilianfels Blue Mountains Resort & Spa resident teddy bear – SIR FRED

Blue Mountains Accommodation

Following an idea of a previous General Manager, Lowan Sist, a hotel mascot for Lilianfels Resort & Spa was born and the hotel adopted a lovable cuddly tear bear for all children and guests to enjoy. 

The teddy bear was named SIR FRED, named after Sir Frederick Darley, the sixth Chief Justice of NSW and the founder of the original Lilianfels homestead. 

For over 18 years Sir Fred has been famously renowned to feature throughout the memories all guests who have stayed or visited Lilianfels Resort & Spa and is always up for a nice cuddle, friendly photograph and chat or maybe a drink or two.

Sir Fred can be found relaxing in true style throughout the hotel Lounge and does tend to visit other parts of the hotel. He is known to be seen having a relaxing massage at the Lilianfels Day Spa or sun baking on the lounge at the outdoor heated infinity pool.

Be sure to look for Sir Fred and continue the rich history and memories associated with this teddy bear next time you stay at Lilianfels Blue Mountains Resort & Spa.

Hotel Policies

Our desire is for you to have the very best experience of the Blue Mountains, our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay.

 

Arrival and Departure

Check-in time is from 3.00 pm
Check-out time is prior to 11.00 am

Early check-in or late check-out is available and rates are available on request. Although our team members are on site 24 hours a day, we would appreciate your advising us if you expect to arrive after 6.00 pm.

 

Children

We welcome children of all ages as our very special guests. There is no additional room charge for children under the age of 12 using existing bedding when sharing their parent’s accommodation room. 
Baby cots or Sofa bed are available upon request at additional cost of $50 per child per night, subject to availability and room’s capacity.

 

Accepted Payment Methods

We accept MasterCard, Visa, Diners Club and American Express as well as cash and travellers cheques. Please note that a $20 postage fee applies and a credit card surcharge of 1.5% for Mastercard, Visa, Amex and a surcharge of 2.25% for JCB, Union Pay and Diners.
 

Reservations Guarantee

To guarantee your reservation you will be asked for your credit card details.

 

Cancellations

Should you need to cancel your reservation we ask that you advise us at least 7 days prior to your arrival date. Cancellations within this period will incur a fee equal to the total accommodation charge which will be applied to your credit card.

 

Non-arrival

Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge which will be applied to your credit card.

 

Shortened Stay

After check-in, should you shorten your stay, full payment will be forfeited.

 

Rates and Minimum Length of Stay Requirements

Our rates vary by room type, availability, day of the week and season; weekends are always in high demand. During periods of high demand or major events and for certain packages we may apply a requirement for a Minimum length of stay. You will be advised of this at the time of your reservation.

 

Local Taxes

All guest expenses are subject to Goods & Services Tax of 10.0% which is included in any room or ancillary prices quoted.

 

Gratuities and Service Charges

Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

 

Smoking

This is a non-smoking resort. A sanitisation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.

 

Small Pets and Animals

 No pets and animals are allowed within our guest rooms unless our specific dog package has been previously booked.

 

Communications and Privacy

If you contact us by email, fax, and standard mail or through this website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission or where legally obliged to do so. Any communication that we may send you will include the opportunity for you to unsubscribe. 

 

Additional Guests

Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please contact our Reservations Team regarding rates for additional guests. 

 

Group Bookings

If guests requiring ten or more rooms are travelling together we request notification in advance so that we can assist our guests to check-in in the best possible manner. We like to personally welcome all group members and to provide the utmost and friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, special experiences and even airport transfers.

 

Environmental Policy

We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

 

Disputes and Claims

Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of most competent courts of New South Wales.

 

Changes to Hotel Policies

These Hotel Policies are subject to change without notice – latest update November 2019.

Lilianfels Blue Mountains Resort & Spa Awards

Lilianfels Blue Mountains Resort and Spa has long been renowned as one of Australia’s leading Resort & Spas and we are very proud to have won the following awards over the years.

 

2018

  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide

2017

  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide

 

2016

  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide

 

2015

  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide
  • Darleys Restaurant awarded by 2015 TAA Awards - Regional Restaurant of the Year
  • 2015 TAA Awards - Chef of the Year (Lee Kwiez Darleys Restaurant) in Regional Hotels
  • 2015 AHA Awards - Best Restaurant Accommodation Division
  • 2015 AHA Awards - Chef of the Year (Lee Kwiez Darleys Restaurant)

 

2014

  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide

 

2013

  • Regional Deluxe Hotel of the Year – Tourism Accommodation Australia (NSW) Awards for Excellence
  • Darley’s Restaurant awarded Regional Restaurant of the Year - Tourism Accommodation Australia (NSW) Awards for Excellence
  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide
  • Named 'Australia’s Leading Resort' and 'Australasia’s Leading Resort' at the World Travel Awards

 

2012

  • Travel + Leisure - Top Ten Resorts and Lodges, Pacific
  • TripAdvisers “Travellers’ Choice Awards” for 2012 for Luxury Resort and Spa Category
  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide
  • Named 'Australia’s Leading Resort' and 'Australasia’s Leading Resort' at the World Travel Awards

 

2011

  • Regional Deluxe Hotel of the Year – Australian Hotels Association (NSW) Awards for Excellence
  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide
  • Named 'Australia’s Leading Resort' and 'Australasia’s Leading Resort' at the World Travel Awards

 

2010

  • Darley’s Restaurant admitted to Australian Hotels Association (NSW) Hall of Fame
  • Darley’s Restaurant awarded “Best Regional Restaurant” and “two chef’s hats” in the Sydney Morning Herald good food guide

 

2009

  • Condé Nast Traveler - Gold List, Best for Food awards
  • Darley's Restaurant awarded “two chef’s hats” in the Sydney Morning Herald good food guide
  • Lilianfels Resort & Spa “Regional Property of the Year”– HM Magazine Awards
  • Darley's Restaurant awarded ‘Regional Restaurant of the Year’ - AHA (NSW) Awards for Excellence

 

2008

  • Lilianfels Resort & Spa awarded 'Best Boutique Accommodation' and 'Overall Accommodation of the Year Award'- AHA National Hotel Awards
  • Awarded Best Regional Property and Executive Chef of the Year at the 2008 HM Magazine Awards
  • Named 'Australia’s Leading Resort' and 'Australasia’s Leading Resort' at the World Travel Awards
  • Best Luxury Accommodation' at the Blue Mountains Tourism Limited Awards of Excellence
  • Darley's Restaurant awarded 2 Chefs hats in the Sydney Morning Herald Good Food

 

2007

  • Voted 4th Best Leisure Hotel in Australasia and the South Pacific with a score of 89.80 – UK Conde Nast Traveller Readers’ Travel Awards
  • Best Boutique Hotel of the Year – Australian Hotels Association National Awards
  • Darley’s Restaurant awarded Best Regional Restaurant of the year and one Chef’s Hat.  – Sydney Morning Herald Good Food Guide
  • Darley’s Restaurant named Hotel Restaurant of the Year - HM (Hotel Management) National Awards
  • Regional Deluxe Hotel of the Year – Australian Hotels Association (NSW) Awards for Excellence
  • Darley’s Regional Restaurant of the Year - Australian Hotels Association (NSW) Awards for Excellence
  • Voted 6th Best Hotel Spa in Australasia and the South Pacific with a score of 90.33 – UK Conde Nast Traveller Spa Magazine Awards
  • Awarded a perfect score of 100% for hotel design and recognition as one of the ‘World’s Best Places to Stay’– US Conde Nast Gold List

 

CAREER OPPORTUNITIES

Discover rewarding career possibilities with us, as we grow our network of hotels and resorts in the Blue Mountains and Hunter Valley.

Escarpment Group offers a truly unique opportunity to work within one of NSW’s most iconic destinations. Applications to join our team for the following positions available;- 

APPLICATIONS TO: This email address is being protected from spambots. You need JavaScript enabled to view it.

Lilianfels Blue Mountains Resort and Spa Hotel Facilities

Keep the entire family entertained with our luxury Blue Mountains hotel facilities.

Our luxury Blue Mountains hotel offers a range of onsite facilities to meet the needs of each and every guest. Relax and be pampered at our luxurious Lilianfels Day Spa, relax by the outdoor or indoor heated swimming pool, or unwind in our comfy Lounge. 

Burn off some energy on our tennis court, or hire bicycles from our friendly Concierge and explore your picturesque Katoomba surrounds. Enjoy complimentary 24 hour access to our state of the art fitness facilities. 

Our friendly Concierge Team are available 24 hours a day to answer your questions and keep you in the know about the latest activities and events in the Blue Mountains. With world class attractions, fine dining restaurants and picturesque bush land and gardens at your doorstep, you are guaranteed an unforgettable stay.

 

Hotel Services

24-hour Reception
Lilianfels Blue Mountains Resort and Spa reception desk is open 24 hours a day, ensuring no matter what time of day it is your questions can be answered. Check in time is from3pm and check-out time is 11am. Early check-in or late check-outs requests are subject to availability and are not guaranteed.

Concierge
The concierge team at our Blue Mountains resort are experts in the local region and can assist in planning any part of your stay whether that be offering suggestions on the best local attractions to visit, places to eat or organising a tour. Our friendly staff is happy to assist you during your stay. 

Parking
Complimentary parking is available onsite located opposite the front of the main hotel building or Darley’s Restaurant. Secure undercover valet parking is available for a fee of $15 per stay. Car parking is limited and is subject to availability at the time of arrival and may not be pre-booked in advance. 

Internet
High speed internet connection is available with complimentary access available through the computers located next to the Reception desk. Alternatively, if you would like to use your own computer, smart phone or tablet you can connect via our WiFi network which is available complimentary for basic internet services throughout the entire hotel including your room and common areas of the resort’s main building. High speed WiFi internet access is available at an additional cost. 

 

Recreation

With a range of on-site leisure facilities there is something to keep everyone entertained during your stay.

For those feeling active, the resort features a floodlit tennis court, set amid the hotel’s pine forest, with complimentary equipment available for use, Mountain Bikes are also available for complimentary hire from the Concierge. It is advisable to reserve the tennis court or mountain bikes in advance with our Concierge. 

If you are looking to simply relax and unwind, the resort’s 13 metre heated outdoor infinity pool with views overlooking Jamison Valley is the perfect place with sun beds, furniture and umbrellas – be sure to enjoy the poolside service. Alternatively the resort’s 10 metre indoor heated pool, sauna and spa is the perfect option available all year round. 

Experience the refreshing Blue Mountains fresh air and relax whilst listening to nature or reading a book in our Pine Forest. Elevated above the entry driveway on the Northern side of the resort, the Pine Forest is shaded by two hundred year old pine trees and affords fantastic views of the Jamison Valley.

 

Blue Mountains Accommodation 

For those who are wanting to stay indoors then our Reading Room is the perfect location to sit down and catch up on the daily news with our range of local newspapers or explore the variety of books on offer in our library. Lilianfels Resort & Spa also offers a variety of board games, cards and blocks to help keep the children entertained and out of trouble. 

Our Billiards & Games Room, featuring a 100 year old full sized billiards table and chess table, is the perfect place to catch up with friends or unwind with a game of snooker or chess after a busy day exploring the Blue Mountains. 

Gymnasium

Enjoy complimentary access to our 24 hour hotel gym. Balance out all the gourmet food, cheese platters and fine wine with complimentary access to our onsite gym. Open 24 hours a day, 7 days a week, keeping up your fitness regime is easy.

Our gym is fully equipped with cardio equipment, treadmill, rowing machines and weights. Enjoy complimentary use of our change rooms, showers and lockers in the Day Spa. 

Boutique

Discover the unique range of superior lifestyle and skincare products from APPELLES.  Lilianfels Blue Mountains Resort and Spa is proud to offer the range of APPELLES lifestyle and skin care products in our Blue Mountains Boutique.

The APPELLES products are also utilised in our guest rooms and suites as guest bathroom amenities and we now offer a full range of the APPELLES products which are available to purchase in our Blue Mountains Boutique at Lilianfels Blue Mountains Resort and Spa.

APPELLES was developed with the intention of creating a good, honest skincare range utilising the finest Australian certified organic ingredients and delivering it to the world. Scientifically proven skincare technology combined with natural ingredients, known throughout the ages to stimulate healthy skin and hair, are enriched with powerful vitamins and extracts and infused with indigenous oil blends forming the foundation that is the Apothecary range.

The distinct scents of the indigenous oil blends are indicative of the approach adopted by APOTHECARY to produce a range reflective of the Australian lifestyle and to enhance the APPELLES approach to skin and hair care in general.

The APPELLES range of products include;

• Wheat Protein Shampoo with blue mallee eucalyptus and lemongrass

• Planifolia Conditioner with Australian sandalwood and Kakadu plum

• Comfrey Hand & Body Wash with Australian lemon myrtle, sandalwood & rosalina

• Vitamin B5 Skin Lotion with mandarin peel, rosemary & cinnamon bark

• Apothecary Konjac Sponge with bamboo charcoal

• Apothecary Bath Salts with Himalayan bath slats and ginger lily

• Apothecary Body bar with blue mallee eucalyptus, niaouli, lemon myrtle and dried rosemary

Surprise and delight someone special with one of the APPELLES gift packs. Each gift pack includes selected items from the Apothecary range, all meticulously presented and stylishly packaged. An ideal gift choice from your stay in the Blue Mountains.

For more information on the APPELLES range of products please visit https://www.appelles.com.au/web/

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