Lilianfels Resort & Spa, Blue Mountains Accommodation

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LILIANFELS RESORT & SPA

A multi award winning 5 star luxury resort – a haven of relaxation and a delight for gourmets.

ESCARPMENT GROUP MEDIA

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Lilianfels Blue Mountains Resort & Spa resident teddy bear – SIR FRED

Blue Mountains Accommodation

Following an idea of a previous General Manager, Lowan Sist, a hotel mascot for Lilianfels Resort & Spa was born and the hotel adopted a lovable cuddly tear bear for all children and guests to enjoy. 

The teddy bear was named SIR FRED, named after Sir Frederick Darley, the sixth Chief Justice of NSW and the founder of the original Lilianfels homestead. 

For over 18 years Sir Fred has been famously renowned to feature throughout the memories all guests who have stayed or visited Lilianfels Resort & Spa and is always up for a nice cuddle, friendly photograph and chat or maybe a drink or two.

Sir Fred can be found relaxing in true style throughout the hotel Lounge and does tend to visit other parts of the hotel. He is known to be seen having a relaxing massage at the Lilianfels Day Spa or sun baking on the lounge at the outdoor heated infinity pool.

Be sure to look for Sir Fred and continue the rich history and memories associated with this teddy bear next time you stay at Lilianfels Blue Mountains Resort & Spa.

Hotel Policies

Our desire is for you to have the very best experience of the Blue Mountains, our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay.

 

Arrival and Departure

Check-in time is from 3.00 pm
Check-out time is prior to 11.00 am

Early check-in or late check-out is available and rates are available on request. Although our team members are on site 24 hours a day, we would appreciate your advising us if you expect to arrive after 6.00 pm.

 

Children

We welcome children of all ages as our very special guests. There is no additional room charge for children under the age of 12 using existing bedding when sharing their parent’s accommodation room. 
Baby cots or Sofa bed are available upon request at additional cost of $50 per child per night, subject to availability and room’s capacity.

 

Accepted Payment Methods

We accept MasterCard, Visa, Diners Club and American Express as well as cash and travellers cheques. Please note that a $20 postage fee applies and a credit card surcharge of 1.5% for Mastercard, Visa, Amex and a surcharge of 2.25% for JCB, Union Pay and Diners.
 

Reservations Guarantee

To guarantee your reservation you will be asked for your credit card details.

 

Cancellations

Should you need to cancel your reservation we ask that you advise us at least 7 days prior to your arrival date. Cancellations within this period will incur a fee equal to the total accommodation charge which will be applied to your credit card.

 

Non-arrival

Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge which will be applied to your credit card.

 

Shortened Stay

After check-in, should you shorten your stay, full payment will be forfeited.

 

Rates and Minimum Length of Stay Requirements

Our rates vary by room type, availability, day of the week and season; weekends are always in high demand. During periods of high demand or major events and for certain packages we may apply a requirement for a Minimum length of stay. You will be advised of this at the time of your reservation.

 

Local Taxes

All guest expenses are subject to Goods & Services Tax of 10.0% which is included in any room or ancillary prices quoted.

 

Gratuities and Service Charges

Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

 

Smoking

This is a non-smoking resort. A sanitisation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.

 

Small Pets and Animals

 No pets and animals are allowed within our guest rooms unless our specific dog package has been previously booked.

 

 

Additional Guests

Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please contact our Reservations Team regarding rates for additional guests. 

 

Group Bookings

If guests requiring ten or more rooms are travelling together we request notification in advance so that we can assist our guests to check-in in the best possible manner. We like to personally welcome all group members and to provide the utmost and friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, special experiences and even airport transfers.

 

Environmental Policy

We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

 

Disputes and Claims

Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of most competent courts of New South Wales.

 

Changes to Hotel Policies

These Hotel Policies are subject to change without notice – latest update November 2019.

Privacy


General

We recognise that your privacy is very important and we are committed to protecting the use , disclosure and the management of your personal information we collect from you.

Our privacy policy is displayed on our website and is updated regularly to ensure:

  • Collect only information necessary to provide you with the best tailored experience
  • Manage your information securely
  • Ensure you are able to opt out from marketing communications for which you subscribed easily
  • Ensure that you can access your personal information upon request and subsequently request erasure 

Privacy Collection Statement

We collect personal information for the primary purpose of providing you with the products or services you are seeking, and accordingly, if the personal information you provide is incomplete and/or inaccurate we may be unable to provide you with those services.

 

Collection

Types of information collected

We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, phone number, email address and other information relevant to providing you with the services you are seeking.

  • Information to identify you
  • Information to contact you
  • Information to process your purchase

Purpose of collection

Generally, we will collect and use your personal information for one or more of the following reasons:

  • Providing services to you or someone else you know;
  • Processing an application you have made;
  • Undertaking various activities required by law;
  • Providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
  • Providing you with promotional information for which you have expressly asked to receive;
  • Facilitating our internal business operations, including the fulfilment of any legal requirements; and
  • Analysing our services and customer needs with a view to developing new and/or improved services.

 

Methods of collection

Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, face to face or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.

Failure to provide information

If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

Internet users

If you access our web site, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name.

Also, our web site uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our web site and to create a personal record of when you visit our web site and what pages you view so that we may serve you more effectively.

 

Use and disclosure

We only use and disclose personal information about you for the purposes for which it was collected (as set out above). Although, we may disclose personal information about you to:

  • Service providers, who assist us in operating our business, where you have requested an additional service to be provided for example transfers;
  • Other service providers, who provide the various services that you have requested and we have arranged.
  • A purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern; and

Security & Storage

The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), primarily at the physical address of Lilianfels Resort & Spa, which is located in Australia. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Staff may be engaged in providing the services you have such requested such as accommodation or support services such as making a reservation. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the Privacy Act.

Access & Your Rights

You may access the personal information we hold about you, upon making a written request and providing proof of identify. You can also request for your information to be erased should it no longer be required to fulfill the service requested.

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

Consent and Marketing

Customers must provide expressed consent to receive email marketing. You can subscribe via our website and unsubscribe via the unsubscribe link found on each marketing email or you can call us to request removal.

Links to other web sites

Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and so linked websites are not subject to our privacy policies and procedures.

Feedback

If you have any queries or concerns about our privacy policy or the way in which we handle your personal information, please contact us.

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Lilianfels Blue Mountains Resort & Spa Awards

Lilianfels Blue Mountains Resort and Spa has long been renowned as one of Australia’s leading Resort & Spas and we are very proud to have won the following awards over the years.

 

2018

  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide

2017

  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide

 

2016

  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide

 

2015

  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide
  • Darleys Restaurant awarded by 2015 TAA Awards - Regional Restaurant of the Year
  • 2015 TAA Awards - Chef of the Year (Lee Kwiez Darleys Restaurant) in Regional Hotels
  • 2015 AHA Awards - Best Restaurant Accommodation Division
  • 2015 AHA Awards - Chef of the Year (Lee Kwiez Darleys Restaurant)

 

2014

  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide

 

2013

  • Regional Deluxe Hotel of the Year – Tourism Accommodation Australia (NSW) Awards for Excellence
  • Darley’s Restaurant awarded Regional Restaurant of the Year - Tourism Accommodation Australia (NSW) Awards for Excellence
  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide
  • Named 'Australia’s Leading Resort' and 'Australasia’s Leading Resort' at the World Travel Awards

 

2012

  • Travel + Leisure - Top Ten Resorts and Lodges, Pacific
  • TripAdvisers “Travellers’ Choice Awards” for 2012 for Luxury Resort and Spa Category
  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide
  • Named 'Australia’s Leading Resort' and 'Australasia’s Leading Resort' at the World Travel Awards

 

2011

  • Regional Deluxe Hotel of the Year – Australian Hotels Association (NSW) Awards for Excellence
  • Darley's Restaurant awarded “one chef’s hat” in the Sydney Morning Herald good food guide
  • Named 'Australia’s Leading Resort' and 'Australasia’s Leading Resort' at the World Travel Awards

 

2010

  • Darley’s Restaurant admitted to Australian Hotels Association (NSW) Hall of Fame
  • Darley’s Restaurant awarded “Best Regional Restaurant” and “two chef’s hats” in the Sydney Morning Herald good food guide

 

2009

  • Condé Nast Traveler - Gold List, Best for Food awards
  • Darley's Restaurant awarded “two chef’s hats” in the Sydney Morning Herald good food guide
  • Lilianfels Resort & Spa “Regional Property of the Year”– HM Magazine Awards
  • Darley's Restaurant awarded ‘Regional Restaurant of the Year’ - AHA (NSW) Awards for Excellence

 

2008

  • Lilianfels Resort & Spa awarded 'Best Boutique Accommodation' and 'Overall Accommodation of the Year Award'- AHA National Hotel Awards
  • Awarded Best Regional Property and Executive Chef of the Year at the 2008 HM Magazine Awards
  • Named 'Australia’s Leading Resort' and 'Australasia’s Leading Resort' at the World Travel Awards
  • Best Luxury Accommodation' at the Blue Mountains Tourism Limited Awards of Excellence
  • Darley's Restaurant awarded 2 Chefs hats in the Sydney Morning Herald Good Food

 

2007

  • Voted 4th Best Leisure Hotel in Australasia and the South Pacific with a score of 89.80 – UK Conde Nast Traveller Readers’ Travel Awards
  • Best Boutique Hotel of the Year – Australian Hotels Association National Awards
  • Darley’s Restaurant awarded Best Regional Restaurant of the year and one Chef’s Hat.  – Sydney Morning Herald Good Food Guide
  • Darley’s Restaurant named Hotel Restaurant of the Year - HM (Hotel Management) National Awards
  • Regional Deluxe Hotel of the Year – Australian Hotels Association (NSW) Awards for Excellence
  • Darley’s Regional Restaurant of the Year - Australian Hotels Association (NSW) Awards for Excellence
  • Voted 6th Best Hotel Spa in Australasia and the South Pacific with a score of 90.33 – UK Conde Nast Traveller Spa Magazine Awards
  • Awarded a perfect score of 100% for hotel design and recognition as one of the ‘World’s Best Places to Stay’– US Conde Nast Gold List

 

CAREER OPPORTUNITIES

Discover rewarding career possibilities with us, as we grow our network of hotels and resorts in the Blue Mountains and Hunter Valley.

Job Openings available at 1.6.2020 and applications are accepted until all positions are filled for the following:

  1. Pastry Cooks :  $50,000 - $61,300 pa plus super

  2. Skilled Chefs/Cooks :  $50,000 - $65,000 pa plus super

  3. Restaurant Managers:  $50,000-$61,300 pa plus super

  4. Day Spa Massage Therapist - contract or casual work 

We are seeking experienced Chefs/Cooks with 4-5 Star Hotel background (in quality establishments and/or have experience in fine dining)  to join our dynamic kitchen brigade.

You will have opportunity to learn and contribute to the success of our restaurants through detailed menu planning and implementation.

We pride ourselves in serving seasonal, fresh produce and provide superior service and guest satisfaction. Our Hotels and Restaurants are centrally located in iconic locations and are amongst the finest venues in the Blue Mountains region so there is opportunity for career advancement.

 

JOB TASKS & RESPONSIBILITIES

1. Pastry Cooks - restaurant pastry background

You will be responsible for the pastry section of the kitchen working along side our senior CDP chefs and will be responsible for training other kitchen staff whilst overseeing the operation of the pastry section and ensuring quality delivery of all pastry elements of our Menus. 

We require a skilled, reliable and professional pastry cook and/or Chef with minimum 3-5 years of post qualification experience in a quality venue/restaurant. 

 

2. Skilled Chefs - Commis/Cook grade 3, Demi/ CDP Chefs required

With a number of premium restaurant outlets under Escarpment Group brand we are seeking dedicated and experienced Chefs and/or Cooks with demonstrated skills having worked in quality venues, experience in a fast paced working environment along with organisational skills and experience. Above all we need a positive attitude and commitment to help mentor, train and develop junior/training chefs and kitchen staff.

If you are passionate about quality and creative cuisine, have relevant skills and qualifications along with 3-5 years experience and a desire to succeed with a growing company in a regional location,  we would like to hear from you!

 

3. Restaurant Managers:  $55,000-$61,300 pa plus super

Are you a skilled and experienced restaurant manager or Food/Beverage professional with min 3-5 years of experience in managing outlets within a 4-5 star hotel?

Are you articulate, well presented and have solid knowledge of food & wine and have hands-on experience in quality establishments?

Do you have the drive to deliver service excellence and train others?

Do you have a stable employment track record - either with 4-5 star hotels and/or premium restaurant outlets?  

If this sounds like you then we want you to apply to work at our iconic hotels and restaurants in the Blue Mountains -  serving inhouse guests, domestic and international tourists who are keen to experience our unique culture, local heritage and fabulous food & wine!

 

4. Day Spa Massage Therapist - Contract or Casual Work 

Escarpment Day Spas is offering a truly unique opportunity to work within spas located in NSW's most iconic destinations. Lilianfels Resort & Spa, Echoes Boutique Hotel & Parklands Country Garden and Lodges inviting applications to join our team as a Contract Massage Therapist.

  

Applications must be in writing. All Initial applications including CV and Covering Letter to:This email address is being protected from spambots. You need JavaScript enabled to view it.

**Only shortlisted candidates will be contacted**

 

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