Spa Reservations

To schedule an appointment please speak with our Spa reception team who will help guide you to the right treatment choice. To ensure your preferred time and services are available, we recommend advance bookings. A minimum age of 16 is required for entry into the spa facilities. The Spa is open daily.

Spa Arrival

If you are enjoying our hydrotherapy area before your scheduled spa treatments, we recommend that you arrive at least 45 minutes before your first service. Otherwise, please arrive 15 minutes prior to your spa appointment so that we can properly prepare you for your treatment. Please understand that late arrivals may result in a reduced treatment time.

Etiquette

Our Spa environment is one of relaxation and tranquility. In light of this Lilianfels Spa is a mobile phone and smoke free environment.

Medical Conditions

Please advise us of any health conditions, allergies or injuries that might affect your spa experience when making your reservation.

Pregnancy

We have specially designed treatments for mums-to-be and nursing mothers. Please allow us to help guide you in selecting the most suitable treatments for you during this special time.

Cancellation Policy

100% cancellation fee applies to all bookings cancelled or no shows within 48 hours of appointment.

Valuables

Whilst lockers are provided for your convenience we ask that you leave valuables in your guest room safe or at home.

Gift Certificates

Gift certificates are available for all treatments, products and packages. Vouchers can be couriered, express posted, emailed or ready for pick up at Lilianfels Spa. Vouchers are valid for 6 months from purchase.

Home Spa

Choose from a selection of spa beauty products, health and lifestyle products, calming CD’s, sensory body care products, candles, essences and herbal teas available for sale at our spa boutique. Group Bookings We welcome groups and will be pleased to customise a program to suit all occasions.

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